Terms & Conditions
- Royal Orchid Plus membership number must belong to the guest staying at the hotel (identified by the lead guest name).
- The rates for PointsMAX bookings may be different from regular bookings at the same conditions.
- PointsMAX booking rates cannot be broken down into a room rate and miles component.
- Any applicable cancellation policy will apply in full to the PointsMAX bookings.
- Only reward miles are earned. Regular and bonus miles are not included in tier evaluations that determine status within the Royal Orchid Plus program.
- PointsMAX bookings cannot be adjusted online using the Agoda self-service tool or by contacting Customer Service. To amend your reservations, you will need to cancel (subject to the cancellation conditions of the reservations) and re-book your reservation. Cancelled reservations will not earn miles, regardless of the financial cancellations’ conditions.
- Miles cannot be exchanged in cash and are not cumulative with other offers.
- The Agoda best price guarantee does not apply to PointsMAX bookings.
- The Members are bound by the terms and conditions of AGODA and Royal Orchid Plus.
- In case of dispute, the decision of AGODA shall be final.
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